Customer service
Messages
Client texts in the app, not on a personal phone. A number dedicated to your company, reminders that go out on their own, and the whole team seeing the same conversation.
Concretely
What it does, point by point.
A local number for your company. Clients text, the team answers from the app.
The day before, at the time you choose. “Reply OK to confirm.”
Unanswered quote, overdue invoice: the message goes out on its own, with the link.
Quote, invoice, receipt: sent and tracked, with “opened by the client”.
A text from your crew at 9 PM? Lumi answers from your records: the address, the balance, the schedule.
How it goes
In three steps.
- 1The client texts your number
The conversation appears in Messages, attached to their record.
- 2The team answers from the app
From the office or the truck. Everyone sees the same thing.
- 3Reminders go out on their own
Appointments, quotes, invoices. You do nothing.
What it replaces
- The owner’s personal phone
- Confirmation calls one by one
- The “didn’t I tell you?”
Frequently asked questions
Are texts included?
The dedicated number and two-way texting are included from the Scale plan up.
Can I keep my current number?
You can port it, or keep both: the Lume number for clients, yours for everything else.
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